Rapport at Work : How to Communicate Mindfully, Navigate Culture, and Build Relationships (Hardcover)

List of figures

List of tables

List of case studies

Acknowledgements

F? Foundations

F.1 What is rapport?

F.2 Learning to manage rapport

F.3 Culture and context

F.4 Rapport and AI

F.5 Structure of the book

1? Principle 1: Watch the Triggers

Part 1: How to recognise the triggers and take them into account

Practice T1: Clarify and address Goals

Practice T2: Balance Autonomy?Control

Practice T3: Balance High?Low Attention

Practice T4: Respect people’s Face

Practice T5: Exercise Fairness

Practice T6: Uphold Ethical principles

Application activities

Part 2: Understanding the triggers more deeply

1.1 The Interpersonal Circle

1.2 Moral foundations theory

1.3 Interpersonal concerns

1.4 Culture and the GAAFFE Triggers

Key takeaways

Follow-up reading

References

2? Principle 2: Master Reactions

Part 1: How to master our reactions

Practice R1: Resist negative looping

Practice R2: Reappraise events

Practice R3: Understand and notice emotional display

Practice R4: Build emotional awareness and competence

Application activities

Part 2: Understanding reactions more deeply

2.1 Emotions, emotion categories and emotional granularity

2.2 Cognitive sensemaking: A theory of blame and appraisal theory

2.3 Emotional display and influencing factors

2.4 Regulating and discerning emotions

Key takeaways

Follow-up reading

References

3?? Principle 3: Tailor your Interactions

Part 1: How to tailor your interactions

Practice I1: Control the (language) Code

Practice I2: Heed hidden meanings

Practice I3: Adjust your (communicative) actions

Practice I4: Tune your timing

Practice...


외국도서 > 경제경영 > 관리
외국도서 > 경제경영 > 조직행동
외국도서 > 경제경영 > 직장문화
외국도서 > 인문/사회 > 심리학 > 사회 심리학
외국도서 > 인문/사회 > 심리학 > 산업/조직 심리학
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Rapport at Work : How to Communicate Mindfully, Navigate Culture, and Build Relationships (Paperback)

List of figures

List of tables

List of case studies

Acknowledgements

F? Foundations

F.1 What is rapport?

F.2 Learning to manage rapport

F.3 Culture and context

F.4 Rapport and AI

F.5 Structure of the book

1? Principle 1: Watch the Triggers

Part 1: How to recognise the triggers and take them into account

Practice T1: Clarify and address Goals

Practice T2: Balance Autonomy?Control

Practice T3: Balance High?Low Attention

Practice T4: Respect people’s Face

Practice T5: Exercise Fairness

Practice T6: Uphold Ethical principles

Application activities

Part 2: Understanding the triggers more deeply

1.1 The Interpersonal Circle

1.2 Moral foundations theory

1.3 Interpersonal concerns

1.4 Culture and the GAAFFE Triggers

Key takeaways

Follow-up reading

References

2? Principle 2: Master Reactions

Part 1: How to master our reactions

Practice R1: Resist negative looping

Practice R2: Reappraise events

Practice R3: Understand and notice emotional display

Practice R4: Build emotional awareness and competence

Application activities

Part 2: Understanding reactions more deeply

2.1 Emotions, emotion categories and emotional granularity

2.2 Cognitive sensemaking: A theory of blame and appraisal theory

2.3 Emotional display and influencing factors

2.4 Regulating and discerning emotions

Key takeaways

Follow-up reading

References

3?? Principle 3: Tailor your Interactions

Part 1: How to tailor your interactions

Practice I1: Control the (language) Code

Practice I2: Heed hidden meanings

Practice I3: Adjust your (communicative) actions

Practice I4: Tune your timing

Practice...


외국도서 > 경제경영 > 관리
외국도서 > 경제경영 > 조직행동
외국도서 > 경제경영 > 직장문화
외국도서 > 인문/사회 > 심리학 > 사회 심리학
외국도서 > 인문/사회 > 심리학 > 산업/조직 심리학
외국도서 > 인문/사회 > 심리학 > 응용 심리학

Intercultural Interactions in Workplace Scholarship (Hardcover)

Rules of Thumb: 44 Principles to Live, Work, and Thrive by (MP3 CD)

Rules of Thumb: 44 Principles to Live, Work, and Thrive by (Audio CD)

Work Signals : An Insider's Guide to Winning When Talent Is Not Enough (Hardcover)

Acknowledgements. Preface. Introduction. Work.?PART I ? WORK SIGNALS. Chapter 1:?THE OPERATING FRAMEWORK.?PART II - CREATE VALUE. Chapter?2. UNDERSTAND THE GAME.?Chapter?3. RECOGNIZE YOUR PERSONAL SIGNAL.?Chapter?4. BUILD ENGAGEMENT THAT LASTS.?Chapter?5. PLAY YOUR ROLE WELL.?PART III - MAKE YOUR VALUE RECOGNIZED.?Chapter?6. DECODE THE UNWRITTEN RULES.?Chapter?7. MASTER YOUR ORGANIZATION’S CULTURE. Chapter?8. NAVIGATE SIGNAL SHIFTS.?PART IV - SUSTAIN ADVANTAGE OVER TIME. Chapter?9. STAY FUTURE READY. Chapter?10. TRANSFORM WITH PURPOSE.?The 30-Day Fluency Sprint.?Afterword.?Website.?Conceptual Lineage.?About the Authors.

Work Signals : An Insider's Guide to Winning When Talent Is Not Enough (Paperback)

Acknowledgements. Preface. Introduction. Work.?PART I ? WORK SIGNALS. Chapter 1:?THE OPERATING FRAMEWORK.?PART II - CREATE VALUE. Chapter?2. UNDERSTAND THE GAME.?Chapter?3. RECOGNIZE YOUR PERSONAL SIGNAL.?Chapter?4. BUILD ENGAGEMENT THAT LASTS.?Chapter?5. PLAY YOUR ROLE WELL.?PART III - MAKE YOUR VALUE RECOGNIZED.?Chapter?6. DECODE THE UNWRITTEN RULES.?Chapter?7. MASTER YOUR ORGANIZATION’S CULTURE. Chapter?8. NAVIGATE SIGNAL SHIFTS.?PART IV - SUSTAIN ADVANTAGE OVER TIME. Chapter?9. STAY FUTURE READY. Chapter?10. TRANSFORM WITH PURPOSE.?The 30-Day Fluency Sprint.?Afterword.?Website.?Conceptual Lineage.?About the Authors.

Strategic Human Resource Management and Development : Subtitle: Text and Cases (Paperback)

PART I? INTRODUCTION??1. Introduction to Human Resource Management and Development??2. Human Resource Policies and Strategies in South Asia??3. Strategic Human Resource Management (SHRM) and Strategic Human Resource Development (SHRD) in South Asia. Aligning Strategy and Institutions??PART II? HUMAN RESOURCE PROCUREMENT??4. Productivity, Technology and HRM???5. Job Analysis and Job Design??6. Human Resource Planning and its Processes??7. Talent acquisition in South Asia. Recruitment, selection, and Workforce Entry Dynamics? ?PART III? HUMAN RESOURCE DEVELOPMENT???8. Training, Learning and Development??9. Performance Management in South Asian Organisations. Culture, Hierarchy, and Institutional Contexts? ?10. Career Planning and Development??11. Skills and Multiskilling??PART IV? EMPLOYEE MOBILITY AND RETENTION??12. Promotion and Transfer??13. Employee Motivation??PART V? ?EMPLOYEE COMPENSATION??14. Wage and Salary Administration??PART VI? EMPLOYEE RELATIONS??15. Discipline and Grievance Handling??16. Trade Union and Labour Rights??17. Collective Bargaining??18. Labour Codes??19. Work Environment Management in South Asia??PART VII SYSTEM AND HR??20. Human Resources Control System??21. Human Resources Information System (HRIS)??22. Human Resource Management Research??23. Human Resources Cost??24. Human Resources Accounting and Audit??PART VIII EMERGING ISSUES??25. International Human Resource Management??26. Current Trends in HRM and HRD

Strategic Human Resource Management and Development : Subtitle: Text and Cases (Hardcover)

PART I? INTRODUCTION??1. Introduction to Human Resource Management and Development??2. Human Resource Policies and Strategies in South Asia??3. Strategic Human Resource Management (SHRM) and Strategic Human Resource Development (SHRD) in South Asia. Aligning Strategy and Institutions??PART II? HUMAN RESOURCE PROCUREMENT??4. Productivity, Technology and HRM???5. Job Analysis and Job Design??6. Human Resource Planning and its Processes??7. Talent acquisition in South Asia. Recruitment, selection, and Workforce Entry Dynamics? ?PART III? HUMAN RESOURCE DEVELOPMENT???8. Training, Learning and Development??9. Performance Management in South Asian Organisations. Culture, Hierarchy, and Institutional Contexts? ?10. Career Planning and Development??11. Skills and Multiskilling??PART IV? EMPLOYEE MOBILITY AND RETENTION??12. Promotion and Transfer??13. Employee Motivation??PART V? ?EMPLOYEE COMPENSATION??14. Wage and Salary Administration??PART VI? EMPLOYEE RELATIONS??15. Discipline and Grievance Handling??16. Trade Union and Labour Rights??17. Collective Bargaining??18. Labour Codes??19. Work Environment Management in South Asia??PART VII SYSTEM AND HR??20. Human Resources Control System??21. Human Resources Information System (HRIS)??22. Human Resource Management Research??23. Human Resources Cost??24. Human Resources Accounting and Audit??PART VIII EMERGING ISSUES??25. International Human Resource Management??26. Current Trends in HRM and HRD

The Hive : A Fable of Fear, Governance and Transformation, Volume 2 (Paperback)

CHAPTER 1: AFTER THE STORM. CHAPTER 2: WHAT POWER FORGETS. CHAPTER 3: THE PRICE OF QUIET. CHAPTER 4: EDGES AND EXPORTS. CHAPTER 5: RISKS OF RETURN. CHAPTER 6: THE QUIET COUP. CHAPTER 7: MEMORY AS WEAPON. CHAPTER 8: COLLAPSE DEFERRED. CHAPTER 9: PASSING CHALK. CHAPTER 10: NEIGHBOR STEWARD. CHAPTER 11: THE QUIET DEBT. EPILOGUE: THE LEDGER IS STILL OPEN.

The Hive : A Fable of Fear, Governance and Transformation, Volume 2 (Hardcover)

CHAPTER 1: AFTER THE STORM. CHAPTER 2: WHAT POWER FORGETS. CHAPTER 3: THE PRICE OF QUIET. CHAPTER 4: EDGES AND EXPORTS. CHAPTER 5: RISKS OF RETURN. CHAPTER 6: THE QUIET COUP. CHAPTER 7: MEMORY AS WEAPON. CHAPTER 8: COLLAPSE DEFERRED. CHAPTER 9: PASSING CHALK. CHAPTER 10: NEIGHBOR STEWARD. CHAPTER 11: THE QUIET DEBT. EPILOGUE: THE LEDGER IS STILL OPEN.

The Hive : A Fable of Fear, Governance and Transformation, Volume 1 (Paperback)

Chapter 1 - The Discontented Hive, Chapter 2 - The Mysterious Mentor, Chapter 3 - Cracks in the Comb, Chapter 4 - The Council’s Mirror, Chapter 5 - Rooms With Locks, Chapter 6 - The Ledger and the Clock, Chapter 7 - Storm Signals, Chapter 8 - Hives Watching, Chapter 9 - Ladders Across, Chapter 10 - Engines of Boredom, Chapter 11 - The Illusion of Stability.

The Hive : A Fable of Fear, Governance and Transformation, Volume 1 (Hardcover)

Chapter 1 - The Discontented Hive, Chapter 2 - The Mysterious Mentor, Chapter 3 - Cracks in the Comb, Chapter 4 - The Council’s Mirror, Chapter 5 - Rooms With Locks, Chapter 6 - The Ledger and the Clock, Chapter 7 - Storm Signals, Chapter 8 - Hives Watching, Chapter 9 - Ladders Across, Chapter 10 - Engines of Boredom, Chapter 11 - The Illusion of Stability.

The Trauma-Informed Leader : What to do to Keep Your Best People from Going Silent (Hardcover)

Introduction??1. A Book About Trauma That Barely Discusses Trauma??2. The Nervous System Is in Charge and That Means You Have Options??3. What "Trauma-Informed" Really Means at Work (and Why Leaders Care)??4. Safety Is Necessary but Not Sufficient: What Leaders Miss Under Pressure??5. Awareness: Detect Signals Before Harm Accumulates? 6. Flexibility: A Characteristic of People and Systems??7. Empathy Under Pressure: How Leaders Lower Threat Without Lowering Standards??8. Regulation: How Not to Lose the Room??9. Rupture, Repair, and Leadership Under Pressure??10. Launching SAFER Safely: A Quick Start Guide and Encouragement

The Trauma-Informed Leader : What to do to Keep Your Best People from Going Silent (Paperback)

Introduction??1. A Book About Trauma That Barely Discusses Trauma??2. The Nervous System Is in Charge and That Means You Have Options??3. What "Trauma-Informed" Really Means at Work (and Why Leaders Care)??4. Safety Is Necessary but Not Sufficient: What Leaders Miss Under Pressure??5. Awareness: Detect Signals Before Harm Accumulates? 6. Flexibility: A Characteristic of People and Systems??7. Empathy Under Pressure: How Leaders Lower Threat Without Lowering Standards??8. Regulation: How Not to Lose the Room??9. Rupture, Repair, and Leadership Under Pressure??10. Launching SAFER Safely: A Quick Start Guide and Encouragement

The Matter Model : How Great Leaders Build Belonging, Strengthen Purpose and Drive Engagement at Work (Hardcover)

Foreword. Acknowledgements.?About the Author.?Introduction. Part 1: The Case for The Matter Model. Chapter 1 ? The Big Problem. Chapter 2 ? The Sting in the Tale. Chapter 3 ? Why Now? Chapter 4 ? The Language of Matter. Reflection Guide: Part 1 ? The Case for The Matter Model. Part 2: The Matter Model Explained. Chapter 5 ? The Matter Model Overview. Chapter 6 ? Nowhereville ? The No Zone. Chapter 7 ? Running on Empty ? The Go Zone. Chapter 8 ? One Big, Happy Family ? The Show Zone. Chapter 9 ? The Sweet Smell of Synchronicity ? The Flow Zone. Reflection Guide: Part 2 ? The Matter Model Explained. Part 3: Putting the Model to Work. Chapter 10 ? The Foundation for Flow: Trust. Chapter 11 ? The Power of Stories with Meaning. Chapter 12 ? The Generational Matter Gap. Chapter 13 ? The Culture of Matter: Leading Across Borders. Chapter 14 ? Selling With Matter: Where Trust Becomes Choice. Chapter 15 ? Service With Matter: Turning Interactions into Loyalty. Reflection Guide: Part 3 ? Putting the Model to Work. Part 4: Moments of Flow. Chapter 17: Start with Self-Care. Chapter 18 ? Million Dollar Moments. Chapter 19 ? Joining, Leaving, and Transitioning: The Moments That Shape Belonging. Chapter 20 ? Appreciation Moments That Matter. Chapter 21 ? Meetings That Flow. Chapter 22 ? One-to-Ones: Where Trust Is Built Over Time. Chapter 23 ? Feedback, Growth, and Stretch. Chapter 24 ? Leading When You’re Not in the Room. Chapter 25 ? Million Dollar Moments Under Pressure. Chapter 26 ? When Conflict Happens. Chapter 27 ? From Million Dollar Moments to Sustained Meaning. Chapter 28 ? Embedding The Matter Model Across Organisations. Reflection Guide: Part 4 ? The Magic of Flow Moments. Epilogue ? The Call to Flow. Resources. The Matte...


외국도서 > 경제경영 > 관리
외국도서 > 경제경영 > 리더십
외국도서 > 경제경영 > 조직발전
외국도서 > 경제경영 > 조직행동
외국도서 > 경제경영 > 직장문화

The Matter Model : How Great Leaders Build Belonging, Strengthen Purpose and Drive Engagement at Work (Paperback)

Foreword. Acknowledgements.?About the Author.?Introduction. Part 1: The Case for The Matter Model. Chapter 1 ? The Big Problem. Chapter 2 ? The Sting in the Tale. Chapter 3 ? Why Now? Chapter 4 ? The Language of Matter. Reflection Guide: Part 1 ? The Case for The Matter Model. Part 2: The Matter Model Explained. Chapter 5 ? The Matter Model Overview. Chapter 6 ? Nowhereville ? The No Zone. Chapter 7 ? Running on Empty ? The Go Zone. Chapter 8 ? One Big, Happy Family ? The Show Zone. Chapter 9 ? The Sweet Smell of Synchronicity ? The Flow Zone. Reflection Guide: Part 2 ? The Matter Model Explained. Part 3: Putting the Model to Work. Chapter 10 ? The Foundation for Flow: Trust. Chapter 11 ? The Power of Stories with Meaning. Chapter 12 ? The Generational Matter Gap. Chapter 13 ? The Culture of Matter: Leading Across Borders. Chapter 14 ? Selling With Matter: Where Trust Becomes Choice. Chapter 15 ? Service With Matter: Turning Interactions into Loyalty. Reflection Guide: Part 3 ? Putting the Model to Work. Part 4: Moments of Flow. Chapter 17: Start with Self-Care. Chapter 18 ? Million Dollar Moments. Chapter 19 ? Joining, Leaving, and Transitioning: The Moments That Shape Belonging. Chapter 20 ? Appreciation Moments That Matter. Chapter 21 ? Meetings That Flow. Chapter 22 ? One-to-Ones: Where Trust Is Built Over Time. Chapter 23 ? Feedback, Growth, and Stretch. Chapter 24 ? Leading When You’re Not in the Room. Chapter 25 ? Million Dollar Moments Under Pressure. Chapter 26 ? When Conflict Happens. Chapter 27 ? From Million Dollar Moments to Sustained Meaning. Chapter 28 ? Embedding The Matter Model Across Organisations. Reflection Guide: Part 4 ? The Magic of Flow Moments. Epilogue ? The Call to Flow. Resources. The Matte...


외국도서 > 경제경영 > 관리
외국도서 > 경제경영 > 리더십
외국도서 > 경제경영 > 조직발전
외국도서 > 경제경영 > 조직행동
외국도서 > 경제경영 > 직장문화

Be the Boss You Wish You'd Had: A People-First Guide to Management (Paperback)

Yes, You Can Talk about Mental Health at Work: Here's Why and How to Do It Really Well (Paperback)

The Anti–Racist Organization Workbook: Dismantling Systemic Racism in the Workplace (Hardcover)

Preface ix
Two Parts of the Same System xiv
Four-Factor RACE Model xv
How to Use This Workbook xvii

R ? Recognise the Problem 3
Active Introspection 5
What Do You Mean 11
Be Honest 17
Where You Stand (Organisational Diagnostic) 35
Just a Minute 39
Group Discussion >>>>> Team Clarity 41

A ? Analyse the Impact 55
Before You Begin 57
Examining the Data 61
How Disparities Are Currently Explained 66
Decision-Making in Practice 72
Follow the Patterns 95
Ethnicity Pay Gap Reporting 100
Explaining the Explanations 113
Root Cause Analysis 125
Where You Stand (Organisational Diagnostic) 128
Just a Minute 133
Group Discussion >>>>> Team Clarity 135
Mark This Day on the Wall 142

C ? Commit to Action 149
A Quick Recap 151
Call It as It Is 156
Transactional vs Transformative 166
Action for Impact, Not Optics 172
Stress-Testing Rather Than 'Engaging' 184
Not All Disagreements Are Equal 200
Preparing for the Long Run 208
Where You Stand (Organisational Diagnostic) 211
Just a Minute 216
Group Discussion >>>>> Team Clarity 218
Mark This Day on the Wall 237

E ? Empower for Change 245
Your Expectations 247
Doing the Hard Yards 258
Power & Influence 261
Working Through Resistance 266
Learning from Past Mistakes 284
You've Done This Before 287
Group Discussion >>>>> Team Clarity 291
Mark This Day on the Wall 319

Mop Up 327
You've Completed the Workbook. Now What? 337
Index 343

Hidden Rhythms of Teams : The Cultural Routines That Shape Business Success (Hardcover)

Chapter 1: Rethinking Culture at Work. Chapter 2: The Social Life of Teams. Chapter 3: When Goals Become Performances. Chapter 4: Landing Gear, Lettuce, Bouquets, and Home Health Aides. Movement I: Stability. Chapter 5: In Step: Routine Stability and the Comfort of Coordination. Chapter 6: Authority as Care. Chapter 7: Who’s in Charge? Chapter 8: The Logic of Stability: Leading When Nothing is on Fire. Movement II: Crisis.?Chapter 9: Out of Step: Routine Crisis and the Compression of Authority. Chapter 10: Reputation on the Line. Chapter 11: When Failure is Unthinkable. Chapter 12: The Logic of Crisis: Leading When Everything Is on the Line. Movement III: Growth. Chapter 13: Learning New Steps: Routine Growth and the Recasting of Identity. Chapter 14: Rewriting Roles. Chapter 15: When Growth Outruns Systems. Chapter 16: The Logic of Growth: Leading When Identity Is in Motion. Chapter 17: Becoming a Master Performer: Setting the Tempo of Team Culture. Acknowledgements

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Hidden Rhythms of Teams : The Cultural Routines That Shape Business Success (Paperback)

Chapter 1: Rethinking Culture at Work. Chapter 2: The Social Life of Teams. Chapter 3: When Goals Become Performances. Chapter 4: Landing Gear, Lettuce, Bouquets, and Home Health Aides. Movement I: Stability. Chapter 5: In Step: Routine Stability and the Comfort of Coordination. Chapter 6: Authority as Care. Chapter 7: Who’s in Charge? Chapter 8: The Logic of Stability: Leading When Nothing is on Fire. Movement II: Crisis.?Chapter 9: Out of Step: Routine Crisis and the Compression of Authority. Chapter 10: Reputation on the Line. Chapter 11: When Failure is Unthinkable. Chapter 12: The Logic of Crisis: Leading When Everything Is on the Line. Movement III: Growth. Chapter 13: Learning New Steps: Routine Growth and the Recasting of Identity. Chapter 14: Rewriting Roles. Chapter 15: When Growth Outruns Systems. Chapter 16: The Logic of Growth: Leading When Identity Is in Motion. Chapter 17: Becoming a Master Performer: Setting the Tempo of Team Culture. Acknowledgements

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Jolted: Why We Quit, When to Stay, and Why It Matters (Hardcover)

Dirtbag Billionaire: How Yvon Chouinard Built Patagonia, Made a Fortune, and Gave It All Away (Paperback)

The Culture Compass: Navigate the Corporate World Without Losing Yourself (Hardcover)